Home

Terms of Service

Last updated: 6-Apr-2025 (v1.01)

1. Introduction

Welcome to explai GmbH's chat-based analytical tool ("the Service"). By accessing or using our Service, you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access the Service.

2. Definitions

  • "Service" refers to the chat-based analytical tool provided by explai GmbH
  • "User," "you," and "your" refer to individuals or entities accessing or using the Service
  • "Data" refers to any information uploaded or processed through the Service
  • "Analysis" refers to the results, insights, and responses generated by the Service

3. Service Description

The Service is a chat-based analytical tool that allows users to:

  • Upload and process large datasets
  • Query the data through natural language
  • Receive AI-generated analysis and insights
  • Export and share analysis results

4. User Responsibilities

4.1 Data Upload

  • You are responsible for ensuring you have the right to upload and process any data through the Service
  • You must not upload data that infringes on third-party rights
  • You must not upload malicious code or harmful content
  • You are responsible for backing up your data

4.2 Account Security

  • You are responsible for maintaining the confidentiality of your account credentials
  • You must notify us immediately of any unauthorized access to your account
  • You are responsible for all activities that occur under your account

4.3 Usage Guidelines

  • You must use the Service in compliance with all applicable laws and regulations
  • You must not use the Service for any illegal or unauthorized purpose
  • You must not interfere with or disrupt the Service's operation
  • You must not attempt to reverse engineer or decompile the Service

5. Data Processing and Privacy

5.1 Data Processing

  • We process your data according to our Privacy Policy and applicable data protection laws
  • We implement appropriate security measures to protect your data
  • We do not share your data with third parties without your consent
  • We may use anonymized and aggregated data to improve our service quality and develop new features
  • We retain certain usage data and analytics to enhance user experience and service performance

5.2 Data Retention

  • We retain your data only for as long as necessary to provide the Service
  • You can request deletion of your data at any time
  • We may retain certain data as required by law
  • We may retain anonymized usage statistics and service improvement data beyond the termination of your account
  • We will inform you about any significant changes to our data retention practices

6. Intellectual Property

6.1 Your Data

  • You retain all rights to your uploaded data
  • You grant us a license to process and analyze your data for the purpose of providing the Service

6.2 Service Content

  • The Service and its original content are owned by explai GmbH
  • The Service is protected by copyright, trademark, and other laws
  • You may not copy or modify the Service without our permission

7. Service Availability

  • We strive to provide uninterrupted access to the Service
  • We may perform maintenance or updates that temporarily affect Service availability
  • We are not liable for any Service interruptions or data loss

8. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages
  • Our liability is limited to the amount paid for the Service
  • We are not liable for any analysis results or decisions made based on the Service

9. Changes to Terms

  • We may modify these terms at any time
  • We will notify you of significant changes
  • Continued use of the Service after changes constitutes acceptance of new terms

10. Termination

  • We may terminate or suspend your access to the Service at any time
  • You may terminate your use of the Service at any time
  • Upon termination, we will delete your data as specified in our Privacy Policy

11. Governing Law

These terms are governed by German law. Any disputes shall be resolved in the courts of Berlin, Germany.

12. Contact

For questions about these Terms of Service, please contact us at: